How to activate your eSIM

Follow the simple steps below to activate your eSIM. Choose your phone's operating system — Android or iPhone (iOS) — to see the right instructions.

Before you start, make sure your phone is connected to Wi-Fi or mobile data.

Android
An overview of all activation steps for Android devices.

  1. Install the eSIM on your phone

    Open your order details and tap the "Android (10+)" button to install the eSIM directly from your phone. If you're installing from another device, scan the QR code shown with your phone's camera.

  2. Confirm adding the eSIM

    When the "Setup your eSIM" window appears, tap "Setup", then "Add" to connect your phone to the network. Optionally rename the SIM and eSIM profiles so they're easy to tell apart, then tap "Next".

  3. Set the eSIM for mobile data

    For "Preferred SIM for calls/messages", keep your home SIM card. For "Preferred SIM for mobile data", choose eSIM. Turn off "Data Switching and backup calling" so your phone uses data through the eSIM only, then tap "Done".

  4. Turn on roaming for the eSIM

    Go to "Connections › Mobile networks" and turn on "Data roaming eSIM". Leave the other settings as shown — your eSIM is now ready to use.

iPhone (iOS)
An overview of all activation steps for iPhone (iOS) devices.

  1. Install the eSIM on your iPhone

    In your order details, tap the "iOS (17.4+)" button to install the eSIM directly on your iPhone, or scan the QR code with the camera on another device.

  2. Activate the eSIM

    When "Activate Your eSIM" appears, tap "Activate". On the next screen tap "Continue", then "Done" once you see the "Mobile Plan Setup Complete" message.

  3. Choose the eSIM for mobile data

    Open "Mobile Service › Mobile Data" and select your new plan (e.g. "Travel"). Turn off "Allow Mobile Data Switching" so your phone uses data through the eSIM only.

  4. Turn on Data Roaming

    In the eSIM line's settings ("Travel"), turn on "Data Roaming". Your iPhone is now ready to use the internet while roaming.

Having trouble connecting? If your data stops working or your eSIM won't connect, turn Airplane mode on, wait about 10 seconds, then turn it off. This forces your phone to search for and reconnect to the network, and it fixes most connection issues — please try this before contacting support.